Sajid, A., Awais, M., Amir Mehmood, M., Batool, S., Shahzad, A. and Zafar, A. (2020) “Patient’s Feedback Platform for Quality of Services via ‘Free Text Analysis’ in Healthcare Industry”, EMITTER International Journal of Engineering Technology, 8(2), pp. 316-325. doi: 10.24003/emitter.v8i2.502.